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Customer Reviews

UK Bullion Dealer of the Year

After checkout customers are invited to leave a review. If you as the customer accept, you rate the business on a scale from 1-5 stars then provide a text description. We endeavour to receive good reviews, occasionally we may fall short of customer expectations and receive a negative one. We never delete a fair review, even if it is negative, and will always act upon feedback to constantly improve our service to you.

Our Harrowside Showroom

Robert Fage
“Fantastic coin just arrived 2023 Australian 9999 silver 1 ounce bullion but condition would be excessed for a higher quality rating. Fantastic coin at a good discounted price with the capsule which I have moaned about before and was supplied so the coin could be housed and protected. This time all was good and it arrived secure post and well packed. This is the Chards I expected. Good one.”
21 days ago
Stef Bellone
“Had a great experience dealing with them, very professional service, very polite and went above and beyond to help me.”
27 days ago
Jacqueline
“Fast delivery, easy of website use. Thank you for making this so easy for me to order.”
28 days ago
Mr S
“Amazing Service, Very Happy.”
a month ago
Hannah Cooper
“My coin was dispatched very quickly Good service would buy again ”
a month ago
vibhuti kaura
“Quick easy to order Competitive prices”
a month ago
Àdhamh
“Chards are always a pleasure to do business with, great offering, fairly priced, great website, great customer service, speedy, and totally professional. Can't recommend Chards enough 😎👍”
a month ago
Robert Fage
“I ordered two silver coins, one was on back order and not knowing the size of the coin I could not order a capsule. Other companies included them including Royal Mint. Now I have one odd coin that is not in a capsule. If I order from Lighthouse I will have to order a pack to get this one capsule. Not the best service and something to think about when I want a coin especially on back order. The coins were fine but I expected that, its the little extra that make the difference between a good trade and and excellent trade. This fell the higher expectation price is not everything.”
a month ago
Jennie Tanner
“Everything fine. Easy to order, very competitive pricing and coins arrive on said due date.”
a month ago
Mr Pykov
“Easy and fast purchase. Products quality as described. Very happy.”
a month ago
Peter Allen
“A trustworthy company that has stood the test of time”
a month ago
Steven Hedges
“Fantastic efficient service”
a month ago
John Ardin
“Excellent service as usual ”
a month ago
andy t
“As always great service helpful too glad i got my tub here i see they sold out today great company tbh”
a month ago
Peter Johnson
“Easy purchase, great price. Quick delivery ”
a month ago
James Van De Mortel
“Always professional but also a friendly customer orientated company. Having a chat on the phone is enjoyable.”
a month ago
Gypsy
“Excellent service. Fast and professional ”
a month ago
Ratty
“Super quick service!! The website is easy to navigate and the prices are spot on. 😂👍🏼”
a month ago
Peter Allen
“Trusted dealer”
a month ago
Mr Wallis
“Swift and efficient. Packing is minimalistic but sufficient. Need to make it easier to purchase with coin case.”
a month ago
Graham B
“Ordering and paying online very easy. Speedy delivery with frequent email updates on delivery status.”
a month ago
W J
“Very good service ”
a month ago
Robert Fage
“I moved over to Chards from a well known company that deals in Bullion based in Birmingham. The reason was the high margin and Chards was doing a deal on second hand 1 oz gold Krugerrands and the margin was very attractive. The sour point and I only gave 4 stars was the postage being charged. The other company did not charge but I suspect it was worked in with their margin. But it just feels better to me. It was a bit of a trial going through the security as I was only allowed to buy a certain amount due to European rules and my 5 year limit. But once done it still did not work and a lot of messing about to get the deal done, costs me more as gold had moved up in price. Not happy with that. I have since purchased some silver bullion 1 oz £2.00 coins and they seem rather slow being dispatched. But they arrived (no paperwork in the packet). Plus unlike Royal Mint Bullion and the Birmingham company the coin does not come in a capsule. 50p !!! again an add on I would prefer to get the coin in a capsule and if that happens and the price changes so be it.. it is like the old days of a kit car where you have to buy lots of bits to get the car. Just makes a 60 year old company seem penny pinching. OK the margin is declared and it is low, but I still feel less than happy. I usually buy from Lighthouse my capsules. On Ebay I always look for free post, capsules and buy it now. (no vat on second hand items) These days lots of places to buy from but I still prefer to buy from established companies. The Birmingham company I have purchased and sold to for over 10 years same with Royal Mint, like most collectors we want the best deal and that means looking around and taking all the fractions in to consideration. The jury is still out and I have an item due around the end of this week 25th May so I will see if the 2 other silver coins will arrive`”
a month ago
Colin R
“Easy to navigate site, place order and checkout. All very well laid out. Never experienced any problems with purchases and highly recommend Chards to others who are interested in coin collecting. Excellent service and communication. 5*”
a month ago
Rob C
“I've used Chards five times recently to sell gold Krugerrands and silver Britannias by post. On each occasion, package was processed same day, no down valuation and funds landed in my account on the third working day (can expedite for a small fee). Consistent, professional and trustworthy. Many thanks, Rob”
a month ago
Mr Wright
“Excellent service and very competitve price. ”
a month ago
Michael Hockin
“All good delivery on time thank you Regards Mick”
a month ago
Mr John Pratt
“Phone answered quickly ,polite staff,easy to use website,good price and quick service.”
a month ago
Ukstacker
“Always happy with the service from Chard's, well packaged and always been a positive experience. Would recommend them to anyone.”
a month ago
Mr Paul Rowlinson
“Great company, professional, efficient, and friendly. Great rates compared to other dealers!! I will keep going back!! ”
a month ago
Michael Chandler
“Excellent service.”
a month ago
Pablo Douglas
“Great prices, lowest i could find. Easy payment through secure bank transfer. Speedy secure delivery and quality product and packaging. As good a precious metal dealer as you'll find. 5 out of 5. ”
a month ago
Nigel Mason
“THe website is easy to use, and despatch was prompt.”
a month ago
Bona
“Received on time and happy with my purchase, but the delivery man dint took sign as they said its a signed delivery. ”
a month ago
customer
“Efficient and professional. ”
a month ago
Kira Diane Lester
“Excellent service. Would use them again! Delivery was prompt too.. ”
a month ago
Anon
“Hassle free service.”
a month ago
Paula McCalam
“Quick,no quarms, good service ”
a month ago
Simon
“Got a great coin at reasonable price, which was shipped quickly and really well wrapped ”
a month ago
Allan Pogson
“it was just as i expected thank you ”
a month ago